Refund Policy
Tea Nest Retreat strives to provide the best customer experience. Our Refund Policy outlines the conditions under which refunds may be requested and granted.
1. Eligibility for Refunds
Full refunds are available for cancellations made at least 7 days before the scheduled check-in date.
Partial refunds (50%) are available for cancellations made between 3-6 days before check-in.
No refunds will be issued for cancellations made within 48 hours of check-in.
Refunds for special packages, promotions, or discounted rates may vary depending on the terms stated at the time of booking.
2. Refund Process
To request a refund, customers must contact our support team at [support email] with booking details and the reason for cancellation.
Refunds will be processed within 7-10 business days after approval.
The refund amount will be credited to the original payment method used for booking.
3. Non-Refundable Situations
No-shows and early check-outs are non-refundable.
Refunds are not applicable for weather-related cancellations unless the retreat is officially closed.
Refunds for third-party services, such as guided tours or transport booked through Tea Nest Retreat, will be subject to the third-party provider’s policies.
4. Amendments and Changes
Customers may modify their booking dates (subject to availability) instead of canceling.
Rescheduled bookings may not be eligible for a refund if later canceled.
5. Force Majeure Clause
Tea Nest Retreat is not liable for cancellations due to unforeseen circumstances such as natural disasters, government restrictions, or pandemics. In such cases, alternative booking dates may be offered.
6. Contact for Refund Requests
For any refund-related inquiries, please contact us at:
Tea Nest Retreat
[Email]
[Phone Number]
By booking with Tea Nest Retreat, you agree to the terms outlined in this Refund Policy.